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CUSTOMER SERVICE -
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6890-A Main Street
FRISCO, TEXAS
USA
Customer Service - (972) 712-8160
FAX - (972) 712-8160
Website:
www.ExtravagantNecessities.com
Email:
support@ExtravagantNecessities.com
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PLEASE FEEL FREE TO CONTACT US IF YOU HAVE
ANY OTHER QUESTIONS REGARDING OUR POLICIES. |
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RETURN POLICY - You can return your item
bought within 30 days for any reason less shipping and handling and a 5%
restocking fee. The item you return must be in new original condition. We
will not except any used items as we do not sell used products. You must
email us first and receive a response from us before sending anything back.
Please notify us via e-mail at
support@ExtravagantNecessities.com
within 30 days after you have received the product and specify in your
e-mail whether you would prefer a replacement or a refund. Please be sure to
include:
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The designer and description
of the charm or bracelet replacement or refund.
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We appreciate that you could
also provide us the reason for the replacement or refund in your email in
order for us to serve you better in your future purchase.
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Please return all products
in the original box or packaging.
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You must pay for shipping
costs. Collect shipping will be refused. For your own protection, you may
wish to insure the product you are returning. If you choose not to insure
and we do not receive the product - the liability is yours.
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WARRANTY
- All of our charms and bracelets are
quality genuine products from the design manufacturers. We do not sell any
replicas or imitations. Shipping is paid by the consumer for replacements.
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HOW DO I CANCEL AN ORDER? - You
can cancel your order within 12 hours after you have placed your order. We
appreciate that you could inform us the reason to cancel in your email in
order for us to serve you better in your future purchase. The cancellation
period is within 1 hour after you have placed your order. Please inform us
through email regarding your cancellation at
support@ExtravagantNecessities.com
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WHAT IS A BACKORDER? -
Backorder refers to charms or bracelets that
are currently not in stock by the design manufacturer. You will be notified
via e-mail if the stock is not available. For re-order we will tell you
approximately when the stock will arrive, or we will suggest a replacement
charms or bracelet which has the similar look or style. In most of the
cases, these items are on order from the designers and we are awaiting the
items for final delivery to us.
You will be notified via e-mail within 1-2 business days about the estimated
delivery date if your order is on backorder. You have the right to cancel
the order within 24 hours after you have received our e-mail about the
backorders, if you so wish.
If we do not receive any e-mail from you regarding the cancel order, we will
proceed with the delivery upon arrival of the stock items.
We are happy to offer customers an alternative to canceling an order. You
have the ability to choose a substitute item from any designer. In line with
our policy to provide quality customer service, we will also suggest a style
for the replacement item. Any price differences will be charged to your card
provided in your order form. (You will be notified via e-mail about the
price differences for the replacement item before your card is charged).
For the replacement item, you are not required to re-submit a new order.
Just e-mail us the selected charm or bracelet and any corresponding item
number and description as soon as possible after you have received our
e-mail regarding the replacement (should you choose not to cancel the order)
and we’ll handle the rest. You can email us at
support@ExtravagantNecessities.com
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WHAT ARE THE SHIPPING COSTS? -
If your order totals $100 or more, your shipping and handling is FREE! If
your order is $99.99 or less shipping charges are $4.05 for USPS - PRIORITY
MAIL . We DO NOT ship International. If you would
like your package shipped overnight, please contact us at (972) 712-8160 or
email us at
support@ExtravagantNecessities.com
and we will quote you shipping costs.
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Gift
Certificates
Available
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